Our Consultants

Professional Consultancy and Advisory Specialization

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Business and Service Excellence

Specialise in holistic change management of people and processes, in achieving positive results in key management areas such as people, internal process, customer and finance.

Business Process Improvement

Specialise in redesign of work processes to cut down wastages, automation of information management and business intelligence.

Human Capital Development

Specialise in performance management and performance coaching.

Professional Qualifications

Practicing Management Consultant (PMC)

Certified by Singapore Business Advisors and Consultants Council (SBACC).

 

SkillsFuture Mentor

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Conduct coaching and mentoring of SMEs in enhancing internal learning and development system, especially On-the-Job-Training. Certified by SPRING Singapore.

Business Advisor (SPRING-SIM Business Advisors Programme, 2016).

Advanced Certificate in Training and Assessment (ACTA – Facilitated Learning)

Certified by Institute of Adult Learning(IAL), WDA.

 

Special Skills and Certifications

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Singapore Quality Award, Business Excellence

Capacity as a SQA Champion in facilitation of organizational change.  Recognition of the achievement of being a world-class organization, awarded by SPRING Singapore

Business Excellence Assessment

Workforce Skills Qualifications (WSQ)

A series of Productivity and Innovation Awards(national level) attained

 

Key Business and Consultation Projects

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SkillsFuture Mentorship Programme

Objectives: To assist SMEs in developing learning and development capabilities to become an employer of choice

Sector: Water Treatment and Recycling

Nature of Business: Water systems and technologies in supporting pharmaceutical and industrial products, and waste water recycling for industrial use

Outcomes: Completed diagnostics on human resource maturity level and training needs analysis. Guided on-the-job training blueprint for selective functional roles.  Resulted in strong market position in winning high-value overseas’ projects.

Business Excellence Diagnosis

Objectives: To guide organizational improvement through business diagnosis using a holistic management framework

Sector: Retail

Nature of Business: Garment Retail Chain

Outcomes: Completed gap analysis of business with recommendations in the form of prioritized improvement roadmap.  Business owner received “Best Business Management” awards for consecutive 2 years in Johor.  

Established Performance Management System

Objectives: To develop a practical performance management system to achieve business results.

Sector: Print Media

Nature of Business: Design and Printing

Outcomes: Implemented KPIs for key roles aligning to strategic objectives.  Conducted performance coaching for supervisors and above in spaced intervals.  With soft skills developed, the people have shown good achievement in terms of wastage control, workplace safety, customer service and problem solving skills.

Building a Winning Performance Culture

Objectives: Build a high performance work team by enhancing corporate culture through the development of company core values and core management skills.

Sector: Print Media

Nature of Business: Marketing of Printing Solutions

Outcomes: Created a conducive work environment by cultivating a sense of common purpose, trust and commitment led by leaders that encourage active engagement of employees.  Improved managerial effectiveness by deepening the skills surrounding 4 key managerial functions.  Attained high retention of customers and staff.

Business Process Improvement

Objectives: To streamline internal processes in order to achieve productivity growth

Sector: Public Service

Nature of Business: Tax administration

Outcomes: Customized and automated work flows for many in-house processes, resulting in long-term work efficiency and millions in cost savings.  Led 3 Work Improvement Teams(WITs) in On-the-Job problem solving and learning. Created SOPs and delivered related training for internal customers and external vendors, retaining critical organization knowledge.